Vending & Coffee Machine Repairs & Servicing

Services & repairs to NECTA, WITTENBORG, GAGGIA, SAECO or SGL brand coffee and vending machines direct from the manufacturer.

This online booking system will send your service request direct to EVOCA's in-house service team for processing and action.

How to proceed:

• Select the Evoca Warranty Type you have on the machine this service request is being made for. *

• Select any additional services you would like carried out on this same service visit.

• Add this service product to your shopping basket.

• Proceed to step 1 of checkout and complete the fields needed to create your account, if you don't already have one.

• Proceed to step 2 of check out.

• Complete the 7 machine and site specific fields that appear immediately under the 'REFERENCE' field.

• If relevant use field 7, 'File Upload', to send any digital pictures and/or files that may be helpful.

• Complete the checkout process and make payment. **

*  'Parts & Labour Inclusive' warranty customers should read the Service Cover T&C's @ https://www.cafexpress.co.uk/service-cover-terms-and-conditions
** 'Parts & Labour Inclusive' warranty customers may select 'BACS' payment and a credit note will be issued once EVOCA confirm that this call is covered under the T&C's above.

What you will be purchasing here is as follows:

• Attendance of one of EVOCA 's highly trained engineers at your own premises.
• Target response time is 24 hours but may be longer for customers in the more remote areas.
• Up to a maximum of 1 hour prepaid time on site.
• The option to allow the engineer additional time on site, if required, at our currently prevailing labour rate.
• A comprehensive 'health check' of your vending machine to investigate the reported problem and to any identify any further issues that may require attention.
• An immediate fix of all identified problems and/or the option to allow any return visits and additional time and/or parts required.

What we need to do that for you:

• As much information on your machine (brand, model, serial number, last service date, etc) as can be provided.
• Your best possible description of the problem being experienced and any history that may be relevant to it.
• Access to both site and machine location (including on-site parking) during normal weekday working hours.
• A nominated person, with due authority, for our engineer to liaise with and sign off paperwork once his/her time on site is completed.
• Any pictures or files that may be helpful in the identification/resolution of the reported problem.

What happens next?

• The above process will automatically generate your booking and return you a VAT invoice for your payment.
  (If you need a written quotation please use the 'pro-forma' link at the bottom of the page just before final checkout.)
• Your booking will then be reviewed and we will contact you with any questions and an estimated date/time of attendance.
• In the unlikely event that we can't attend for any reason you will receive a credit note and a full refund within 24 hours.

Finalising the job:

• Once the work is complete the attending engineer(s) will need a job report signed off for the work he/she has carried out.
• Please read the job report before signing it off as once signed off, unless marked to the effect of 'return visit required', the job is closed down and any further action requires a new booking.

Any questions or clarifications required? Please free to call us on 08450 703 123 during office hours.