Terms & Conditions

Terms and Conditions

Our terms and conditions are set out below and apply to all transactions conducted on our websites, by other electronic means, in person, or by telephone. Please review these carefully before placing your order. We recommend you print out a copy for future reference. Please also read our privacy notice regarding personal information provided by you. We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received.

Order Acceptance

All orders are subject to acceptance. An order will be considered as accepted by you immediately upon completion of checkout and the contract between you and us completed on the dispatch of the items you have ordered, unless we have advised you that we do not accept your order or you have cancelled it in accordance with the procedure described in our Deliveries, Cancellations & Returns section.
We may cancel an order for the following reasons:

  • The product you ordered is unavailable.
  • There has been a pricing or product description error.

We will regard that you have cancelled your order if within 3 days from placement of order:

  • We are unable to obtain authorisation for payment.
  • You do not provide the correct invoicing address details for the credit or debit card used for payment.
  • You have provided an invoicing or delivery address that is a PO box or any other kind of forwarding address.

We reserve the right to reject any offer to purchase made by you at any time. For the avoidance of doubt the contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.

Please note that Cafexpress Ltd is exclusively a ‘business to business’ supplier and in all matters only law regulating business to business transactions will be deemed to apply.

All our items are offered for sale subject to availability. In the event that we are unable to supply any of the items offered, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the item.

Product details
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. All sizes and measurements given, and all colours displayed, on our websites are approximate and provided for your guidance only, but we do try to make sure that they are as accurate as possible.

All prices displayed on this website are in GBPS Sterling, exclusive of VAT. The price you pay is the price displayed at the time we receive your order, except in the unlikely event of a pricing error. If we discover that any items in your order have been priced incorrectly we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will regard that you have cancelled your order. If you cancel your order you will receive an invoice or refund in accordance with our Deliveries, Cancellations & Returns Policy. Payment can be made by any method specified in the payment and delivery section. We reserve the right to refuse an order that we deem to have been placed under suspicious circumstances or where the details given do not match the security details held by the appropriate card issuer. If we suspect a transaction to be fraudulent we may contact you to confirm your details prior to accepting the order. If we fail to satisfy any outstanding security issues we will cancel the order and invoice or refund the card in full. If you are resident outside of th UK you may be liable to pay local taxes and import duties upon receipt of your order. You are solely responsible for the payment of any levies imposed upon you in your own country of residence and Cafexpress Ltd cannot be held liable for these additional charges.

All products sold on our website are sold exclusively with the product manufacturer’s guarantee. On machines and hardware such guarantees are usually ‘parts only’ with any labour elements being chargeable separately. No other guarantees are assumed or implied.


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