Vending & Coffee Machine Repair - On Site

At Cafexpress Ltd we pride ourselves on providing the highest standards of technical vending support and technical vending services to all major brands and models of vending machines and Ho-Re-Ca coffee machines.

What you will be purchasing here is as follows:

• Attendance of a fully trained and highly experienced vending engineer at your premises within 24 working hours.
• Up to a maximum 1 hour of that vending engineer's time at your premises.
• The option to purchase additional time on site, if required, at our currently prevailing labour rate.
• A comprehensive 'health check' of your vending machine to investigate the reported problem and to any identify any further issues that may require attention.
• An immediate fix of all identified problems and/or a further estimate for any additional parts and/or labour that may be required

What we need to do that for you:

• As much information on your machine (manufacturer, model, serial number, last service date, etc) as can be provided.
• Your best possible description of the problem being experienced and any history that may be relevant to it.
• Access to both site and machine location (including on-site parking) during normal weekday working hours.
• A nominated person, with due authority, for our engineer to liase with and sign off paperwork once his time on site is completed.
• Any pictures or files that may be helpfull in the identification/resolution of the reported problem.

How to proceed:

• Add this service product to your shopping basket.
• Proceed to step 1 of checkout and complete the fields needed to create your account.
• Complete the 7 machine and site specific fields that appear immediately under the 'REFERENCE' field during checkout.
• If relevant use field 7, 'File Upload', to send any digital pictures and/or files that may be helpfull.
• Complete the checkout process and make payment.

What happens next?

• The above process will automaticaly generate your booking and return you an invoice for your payment.
  (If you need a written quotation please use the 'pro-forma' link at the bottom of the page just before final checkout.)
• Your booking will then be reviewed and we will contact you with any questions and an estimated date/time of attendance.
• In the unlikely event that we can't attend for any reason you will receive a credit note and a full refund within 24 hours.

Any questions or clarifications required? Please free to call us on 08450 703 123 during office hours.